Cancellation & Refund Policy

This policy describes how cancellations and refunds work for InfraSync subscriptions sold by Linxus Infotech Pvt. Ltd. We've tried to keep it simple and fair. It should be read together with our Terms & Conditions.

• 1. Free trial
• 2. Cancelling a subscription
• 3. Refunds
• 4. How to request a refund
• 5. Processing time & taxes
• 6. Plan changes
• 7. Chargebacks
• 8. Contact

1. Free trial

Every new organization gets a 14-day free trial with no payment method required. Nothing is charged unless you actively subscribe to a paid plan. There is therefore nothing to refund for a trial.

2. Cancelling a subscription

• You can cancel any plan at any time from Organization settings → Billing → Cancel subscription in the InfraSync app, or by emailing billing@linxusinfotech.com from your registered email address.
• Cancellation takes effect at the end of your current billing period. You keep full access until then.
• After cancellation your organization moves to read-only for 30 days so you can export generated code, then it is deleted per our Privacy Policy.

3. Refunds

Monthly plans

Monthly fees are non-refundable once the billing period has started, since usage (scans, code generation) is delivered immediately. Cancelling stops all future charges.

Annual plans

For first-time annual purchases, we offer a 7-day money-back window from the date of payment: if InfraSync isn't working out, email us within 7 days for a full refund. After 7 days, annual fees are non-refundable, but you keep access until the end of the paid year.

Always refunded

• Duplicate payments — refunded in full.
• Billing errors on our side (wrong amount, charge after cancellation) — refunded in full.
• Extended outage — if a verified platform outage on our side prevents you from using a plan with an uptime SLA, we credit or refund the affected period pro-rata.

Not refunded

• Partial months or unused scans within an active billing period;
• Charges older than 90 days;
• Accounts terminated for breach of our Terms & Conditions.

4. How to request a refund

1. Email billing@linxusinfotech.com from your registered email with the subject "Refund request".
2. Include your organization name and the transaction reference from your invoice.
3. We acknowledge within 2 business days and resolve within 7 business days.

5. Processing time & taxes

Approved refunds are issued through our payment processor, Razorpay Software Private Limited, to the original payment method within 5–7 business days of approval. Depending on your bank or card issuer, it may take an additional 2–10 business days to appear on your statement. Refunds are processed in INR; any currency-conversion differences are determined by your bank. Where GST was charged on the original invoice, it is refunded proportionally to the amount refunded, and a credit note is issued for your records.

6. Plan changes

Upgrades take effect immediately and are charged pro-rata for the remainder of the billing period. Downgrades take effect at the next renewal — we don't issue partial refunds for downgrades mid-cycle.

7. Chargebacks

If you believe a charge is incorrect, please contact us first — we resolve most billing issues within a few business days. Initiating a chargeback or payment dispute without contacting us may result in suspension of your account pending resolution. Accounts with an unresolved chargeback may be limited until the balance is settled.

8. Contact

Billing questions: billing@linxusinfotech.com · +91 8828 757 008
Linxus Infotech Private Limited, G.NO.215, Dongargaon (Shev), Phulambri, Aurangabad, Maharashtra 431111, India.